The Orchard Hotel & Restaurant

There was everything to love and nothing to dislike from start to finish during my stay. I have one main issue since a double booking was made on booking.com/ Klarna which was highlighted on arrival at The Orchard Hotel. The very helpful hotel staff asked how much I had paid £346 or £390. I answered their question and they said they would cancel the accidental reservation for the same type of room, same number of guests and over the same weekend and I would not be charged. I paid for my reservation in full when I reserved it with booking.com Unfortunately Klarna is continuing to hound me for £346 + late charges. I tried to address the issue of the system crashing before I received a confirmation email and had to apply a second time. They said they would investigate but they have now closed a case which has not been resolved. Please could you send me confirmation that two bookings were made with booking.com as I only received one confirmation email. I do not need to pay again.

Lovely hotel, perfect for touring the campus, which was the purpose of our trip. Especially loved as a hotel guest we could have free use of the university gym facilities a 3-min walk away. One of the staff was very helpful and changed our room allocation after I'd seen our first room had a view into the lobby entrance. Our 2nd room was far more pleasant, well lit and with a view into the courtyard garden. Having free parking for as long as we were guests was also extremely convenient.

10 out of 10 for every member of staff we encountered! Booking in was helpful and even gave us a choice of what floor we preferred. We asked for as quiet a floor as possible as lately we had some really bad experiences with other unthoughtful guests in other hotels, so she put us on the top floor right at the end which had lovely park views 😀 the room was spotless and very comfortable. Our iron wasn't working properly, so another one was brought us in no time to replace it. We meet a family member for dinner in the hotel restaurant, and wow! Fantastic service, drinks & stunning food. (Definitely try a pudding! )And when the bill came, it didn't make us want to cry! 😆 We went out to a concert and came back to have a few drinks in the bar. Lovely atmosphere. There's a bit of work on a new bar area at the moment, so the temporary bar was a little overwhelmed, but cocktail orders always hold things up, I think. We slept like babies! Not a sound of drunk guests coming back or slamming doors to be heard all night! Paid for breakfast and was joined by a friend for that. Buffet breakfast was really good, lots of choice and items replaced fast. I'm originally from Nottingham, so come down to see family and friends, so I will definitely be visiting this lovely hotel again.. and free parking! Is a bonus! Thank you to all the staff for a lovely little stay! Well done to you all x 👏

The location of the hotel was ideal because we had come up to see our son who was at the university! I was pleasantly surprised by the look of the hotel inside and out. Very bright,modern, and clean.

The hotel’s appearance, despite the ongoing improvement works that are underway, was superb. The hotel staff were fantastic. The front reception employee was very welcoming. Matthew, bar manager(?) was welcoming, supportive and very communicative. The waiting on staff at Friday dinner were efficient, polite, helpful and provided excellent service. The room, a superior double, was wonderful. Superb decoration. A lovely bathroom. Breakfast on the Saturday morning was excellent. A wide range of food and drink to choose from. The staff were organised, diligent and polite. Lots to like and recommend.